Refund Policy

Digital Maze strives to provide its customers with superior assistance in regard to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30-day money-back guarantee.

ELECTRONIC DELIVERY FOR MICROSOFT PRODUCT KEYS AND LICENSES

If purchased within 30 days, Digital Maze will refund the purchase price of the product to the original method of payment. Customers shall expect to receive their refund within 3-5 business days.

PHYSICAL PRODUCTS

Within 30 days of delivery, Digital Maze will refund the full amount, minus the cost of shipping on new, unopened items. You must obtain authorization before returning any product by contacting us via email at support@digitalmaze.com.

Digital Maze will pay the return shipping for the incorrect or defective item in the event of a Digital Maze shipping error. Customers shall expect to receive their refund within 2-4 weeks. This time frame estimate includes the shipping transit time back to our company location, an authorization check and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, Digital Maze will pay the return shipping price for the incorrect item and ship the correct item out to the customer using upgraded shipping.

MICROSOFT CLOUD/OFFICE 365 DIGITAL DOWNLOADS

MICROSOFT YEARLY LICENSE

Microsoft Yearly subscriptions purchased online at DigitalMaze.com offer a 30 day, 100% money-back guarantee. You may receive a refund by contacting our Customer Service Team within 30 days of purchase. After that 30-day window, we will not provide a refund. We do not prorate refunds or offer partial refunds. Customers shall expect to receive their refund within 3 to 5 Business days.

 

MICROSOFT MONTHLY LICENSE

Microsoft Monthly subscriptions purchased online at DigitalMaze.com offer a 7 day, 100% money-back guarantee. You may receive a refund by contacting our Customer Service Team within 7 days of purchase. Customers shall expect to receive their refund within 3 to 5 Business days.